All design work created by Tania Casey of Tricky Mouse Design & Graphics are subject to the following terms and conditions. Please ensure you understand them before commencing any project. If you have any questions about anything contained in these terms and conditions, please contact Tania Casey for clarification prior to booking your project.By booking your project, you as a client are automatically entering a legally binding contract for services and are agreeing to these terms and conditions.
Communication
Tania Casey can be reached by email, Facebook and Instagram business page messages and phone (+64 027 555 6137) from Monday to Friday between 8am and 5pm. Tania Casey will endeavour to get back to you within 3 business days unless out of the country. Please send text messages, not voicemails.
Design ownership
Any design concepts that are sent to you during the design process are owned by Tricky Mouse Design & Graphics and permission is not given for them to be reproduced by anyone else, or to be posted on social media. Once a design is approved and fully paid for, you, the client, will own the finished design (this does not include the working files). Unused design concepts remain the property of Tricky Mouse Design & Graphics and may be used for other clients in the future. If a client terminates their business for any reason and no longer uses the designs created for their business, after a period of twelve months since the business was closed Tricky Mouse Design & Graphics has the right to recycle the designs if desired. Tricky Mouse Design & Graphics retains personal rights for the use of completed projects as examples in their design portfolio and marketing materials (unless other arrangements have been made).
Revisions
The design fee includes the specified number of revisions in the project as agreed. Additional revisions or alterations are charged hourly.
Images
Any images supplied to Tricky Mouse Design & Graphics for use in a design project must be high resolution and accompanied by appropriate written approval of the photographer. Tricky Mouse Design & Graphics will not be responsible for any legal issues or copyright breaches as a result of the use or printing of supplied images. Tricky Mouse Design & Graphics can source high resolution stock images with the correct commercial license rights on your behalf.
Approval of Artwork
Whilst Tricky Mouse Design & Graphics takes all care to avoid errors, Tricky Mouse Design & Graphics is not responsible for any spelling, grammatical, typographical errors, omissions or incorrect information in the final product. It is the client’s responsibility to thoroughly check all proofs and give their approval via email before the final work will be released to the client and/or sent to print upon payment being received. Any changes that are required post approval may incur an additional design fee to cover the time it takes to make the changes.
File Supply
Logo files are supplied electronically to the client in print and web-friendly formats. Print files will be supplied as high resolution vector PDFs and png files. If other file types are required please specify when asking for a quote, if unsure of file type requirements please explain your planned use.
File Storage
It is recommended that you download and store any files sent to you in your own secure Cloud storage system. Any links to files sent to you are temporary and purely for you to gain access to your files.
Colour Variation
Please note there may be colour variation between the screen and final product. This occurs due to differences in the way colours are managed on the screen (RGB) and print (CMYK). Screen proofing is not indicative of the final print result, printed colours can vary between printing companies, jobs and different print runs. Tricky Mouse Design & Graphics will not be responsible for any colour variations on printing as these factors are beyond control.
Project Progress & Client Responsibilities Clause
If a project has commenced and subsequently becomes delayed, paused, or stalled due to the Client’s failure to provide required information, content, feedback, or assets within a reasonable timeframe, Tricky Mouse Design & Graphics reserves the right to issue a progress invoice for work completed to date.Such invoice shall be payable in accordance with the agreed payment terms, and the project timeline will be adjusted accordingly once the required materials are received. Payments are due fourteen (14) days from issuance of invoice, unless otherwise arranged.
Privacy Policy
Your privacy is important. Tricky Mouse Design & Graphics respects your privacy and personal details. Any information supplied to Tricky Mouse Design & Graphics during the design process will be solely used for that purpose and not disclosed to any third parties without written consent of the client.
Acceptance of Tricky Mouse Design & Print Terms and Conditions
Acceptance of these terms is automatically activated once a project is agreed to and booked into my schedule.
